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Damage Claims

What if something arrives broken?
This rarely happens, but if it does, save the boxes and packing materials. Once your order leaves our warehouse, the shipping carrier is responsible for any damage, however, we will gladly assist you in the claims process.

To file a claim you must contact returns@starfishandseashells.com within seven days of receipt of the merchandise. ("Receipt" is determined by the delivery date provided by the carrier.) All the packing material and damaged merchandise must be made available for the shipping carrier’s inspection, or the claim will be denied. The shipping carrier will investigate and return the damaged merchandise to StarfishandSeashells.com.

Claims can take up to 21 days to resolve. Once the claims process is complete, you will receive credit via your credit card. There are no discounts or exchanges for damaged orders, and the damaged product must be returned to receive any refund. Insurance carrier claims decisions are final. All orders are fully insured.