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Ordering From Us

Can I order by phone?
Absolutely. Just call (714) 717-5380 when you are ready to order. You may place your order into our online shopping cart first, or just give us your order over the phone. Either way, we'll be happy to help!

Where is StarfishandSeashells located?? Can I drop in?
We don't have a retail location, so there's no walk-in access at this time. Pickup arrangements can be made for certain oversize corals that are too big to ship; these items will be noted in the product listing.

How can I avoid order processing delays?
To receive your order as quickly as possible, we need accurate information for shipping and billing. Most of all, we need the billing address where you receive the bill for your card. The card approval process is sensitive (for your protection) and using a different billing address may cause a security delay.

Also, we MUST have accurate shipping address information. An incorrect address will require us to contact you for correct information, thereby delaying your shipping date. Sorry, we can't ship to PO boxes or APO/FPO addresses; UPS does not deliver there. If you have any special concerns, feel free to contact us for more information.

Can I return something?
Of course! See our return policy and terms for more information.

I opted-in for your mailing list... you're not going to fill up my inbox, are you? Or sell my info?
No way. We hate spam too! You'll receive an occasional special offer from us, but no floods of unwanted mail. If you change your mind and want to be removed from the mailing list, just email us and we'll update your account status. An opt-out link will also be provided in all mailings from us. We never sell, rent or share your sensitive data. See our privacy policy for more information.

This is a present and I'm having it shipped directly to my friend. Can you gift wrap it for me?
We don't offer gift wrap, but we can omit the packing slip if you don't want the recipient to know how much the items cost. Just ask in the comments field when you order, or email us, and we'll make sure the packing crew leaves it out.

Do you have a catalog?
No, sorry, we don't. Our product line is updated so frequently that it just does not make sense to constantly revise a paper catalog. Check the "Newest Products" column on the left side of the website; new items appear there all the time!

I got my sealife order, and it smells! What's wrong?
Nothing is wrong. Certain preserved sea life does have a natural odor, and sometimes it's pretty strong! We'll tell you in the item description if it has a noticeable aroma. Generally: seashells and corals have no odor at all, dried starfish mostly have a slight smell, and certain stars and sponges are downright powerful. Again, check the item description or contact us for details.

You still didn't answer my question.
No problem! Just drop us a line or call 714-717-5380 and we'll be glad to answer any other questions you have.